Privacybeleid — Omroep Boven Groningen

Privacy Policy – Omroep Boven Groningen

Station: Omroep Boven Groningen

Last updated: 17 October 2026

1. Who is responsible for your data?

This app is provided for Omroep Boven Groningen, the radio station named in the app store listing. Each station has its own app.

Omroep Boven Groningen decides why and how your personal data is used. The station is the data controller and remains ultimately responsible for listener data, including song requests, ON AIR ID chat messages and anything the station publishes in the app.

ON AIR TOOL (https://onairtool.com) provides the software platform the station uses to run its app, studio and related services. ON AIR TOOL processes personal data on behalf of the station, as a data processor, and follows the station's instructions. ON AIR TOOL is not the broadcaster.

2. Do you need an account?

No account is required to listen to the live radio stream or browse the station's general programme information.

If Omroep Boven Groningen enables ON AIR ID, you must create an account to use the account-based chat features.

An email address is required to create an ON AIR ID account. All other profile information is optional. You can create an account without providing your name, profile photo, phone number, date of birth, city or country.

3. What information does the app use?

The app loads information needed to provide the station's radio service and programme information. This includes:

Current and upcoming programmes.
The programme schedule and information about presenters.
Station news, agenda items, missed shows, charts, featured music and recently played tracks.
Information about the current track or programme supplied by the stream metadata, including the title, artist and sometimes artwork.
Weather information configured by the station. This is a station bulletin and does not use your GPS location.

Images are loaded from URLs provided by the station. The app loads this information without building a listener profile.

When you listen to the live stream, the connection to the station's stream server exposes your IP address to that server.

4. Information stored on your device

The app stores the following information securely on your device, using the iOS Keychain or Android Keystore through SecureStore:

Station licence key: This key belongs to the app, not to you as a listener. You do not need to enter it.
Listener code: A random code is created on your device the first time you send a song request. It has a format beginning with oat_, followed by a time value and random characters. It is used to associate your requests on that device without requiring an account.

The listener code is not an advertising ID and is not an Apple or Google device identifier.

If you delete the app, the locally stored listener code is removed. This does not automatically remove a song request, ON AIR ID account, chat message or uploaded file already stored on the server.

5. ON AIR ID accounts and profile information

When you create an ON AIR ID account, your email address is required to create and manage your account.

You may also choose to provide the following optional information:

Your name or display name.
Your profile photo.
Your phone number.
Your date of birth.
Your city or place of residence.
Your country.

All information other than your email address is optional. You can leave these profile fields empty.

The optional information you provide is used to support your account and the chat functionality. For example, your display name and profile photo can help the station and other participants recognise you in a conversation.

The station may access your account and profile information as needed to operate its chat service. Depending on the chat type and the app's interface, your display name, profile photo and other profile information you provide may be visible to the station or other chat participants.

You are not required to provide optional profile information to create an account or use the chat service.

6. Chat messages and uploaded content

When Omroep Boven Groningen enables chat, you can use your ON AIR ID account to communicate with the station.

Depending on the features enabled by the station, the app may process:

Text messages you send.
Your account and profile information associated with a conversation.
Message timestamps and technical information required to deliver and manage messages.
Voice messages you choose to record and send.
Photos you choose to take or upload.
Other supported files you choose to submit.
Profile photos associated with your account.

One-to-one and group chats

The station determines whether chat is provided as a one-to-one conversation with the station or as a group chat with other listeners.

In a one-to-one chat, messages are intended for the station and the authorised station personnel who can access that conversation.

In a group chat, messages and other content you submit may be visible to the station and the other participants in that group.

The visibility of your messages, photos and voice messages therefore depends on the chat type and the station's settings.

Please consider what you share, particularly in a group chat. Other participants may be able to view or save content while it is available to them.

Voice messages

Where voice messages are enabled, you can choose to record and send a voice message using your device's microphone.

The app accesses the microphone when you choose to record audio. The recording is transmitted to the chat service and made available to the intended recipients.

The app does not need to record audio when you are not using the voice-message feature.

Photos and other files

Where the relevant features are enabled, you may choose to take a photo using your device's camera or select an existing image from your photo library or media picker.

You may also upload a profile photo and, where supported, other files in a chat.

The station can disable file uploads. Depending on the station's configuration, this may make the corresponding file-sharing features unavailable, including sending photos, voice messages or other attachments.

Photos and other files you submit are processed to provide the relevant profile or chat functionality and are made available to the intended recipients.

The app requests access to the relevant device feature when needed for the action you choose. You can decline permission, although the corresponding feature may then be unavailable.

You should only submit content that you have the right to share.

Chat retention

Chat messages and their associated uploaded content are automatically deleted after 30 days under the service's standard retention policy.

If you delete your ON AIR ID account, the account and its profile information are deleted immediately. Chat messages associated with your account and the content you have uploaded are also removed as part of the account-deletion process. You do not need to wait for the standard 30-day retention period.

7. Song requests

The song request feature is available only when Omroep Boven Groningen enables the request button and the current programme is accepting requests.

If you send a request, you can enter the following information:

Your name.
The artist and song you would like to hear.
An optional second choice.
An optional message.

The app sends your listener code with the request. The server also stores the following information in connection with the request:

Your IP address.
Your user agent, which provides information about the software making the request.
A coarse device type, such as phone, tablet or desktop, derived from the user agent.
The time of the request.
The station and the programme that was on air when the request was submitted.

Country and city fields are not filled in for song requests.

The name you enter may be visible to other listeners in the list of requested songs. Station staff can see your request in the studio. They can also block a listener by listener code, IP address or the name entered with a request. The system limits the number of open requests to help prevent abuse.

The station is responsible for handling song requests and for anything it publishes in the app, including information that may be visible to other listeners.

Song requests are separate from ON AIR ID chat messages. Deleting your ON AIR ID account does not automatically delete a song request you have already sent to the station. To request removal of an existing song request, contact the station.

8. Why is your data used?

Omroep Boven Groningen uses the relevant information for the following purposes:

To play the live radio stream and display programme information.
To create and manage ON AIR ID accounts where the feature is enabled.
To deliver, store and display chat messages and content you choose to submit.
To provide profile functionality using information you voluntarily provide.
To process voice messages, photos and other supported content you choose to submit.
To receive and manage song requests when the feature is available.
To operate and maintain the app and related services.
To limit abuse, including by blocking listeners and limiting open requests.
To maintain the security and reliability of the service.
To process account-deletion requests and other privacy requests.

The app does not use your personal data for targeted advertising. It does not use an advertising network.

9. Legal basis for processing

Where the General Data Protection Regulation (GDPR) applies, the station relies on an applicable legal basis for each processing purpose.

Depending on the feature and circumstances, these legal bases may include:

Accounts and chat: Processing necessary to create and operate an account and provide the account-based services you request may rely on the performance of a contract or steps taken at your request before entering into a contract.
Song requests: When you choose to send a song request, the station processes the information you provide and the associated request data to handle that request.
Operating the app and preventing abuse: The station may rely on its legitimate interests in keeping the app working, maintaining security and limiting abuse, provided those interests do not override your rights and freedoms.
Consent: Where consent is the applicable legal basis for a particular processing activity, it will be requested separately.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

The fact that optional profile information is voluntary does not, by itself, determine the legal basis for processing it.

10. Who receives your data?

Your personal data is handled for Omroep Boven Groningen. The following parties may access or receive relevant information as needed to provide the app and its services:

Omroep Boven Groningen: The station is responsible for listener data, including song requests, account profiles, chat conversations and content it publishes in the app.
ON AIR TOOL: ON AIR TOOL processes personal data as the station's software platform provider and data processor, under the station's instructions.
Hosting and storage providers: Service providers may process information on behalf of ON AIR TOOL or the station where required to operate, store and deliver account data, messages and media.
Other chat participants: Participants in a group chat can see messages and content shared in that group, as well as profile information displayed by the app.
The station's stream server: The stream server receives your IP address while you listen to the live radio stream.
Apple or Google: The app is distributed through the relevant app store. Apple and Google have their own privacy policies governing their services.

Your personal data is not sold. The app does not use an advertising network.

If personal data is transferred outside the European Economic Area, the applicable transfer arrangements and safeguards will be provided where required by law.

11. How long is your data kept?

Personal data is retained only for as long as necessary for the purposes for which it was collected, subject to applicable legal requirements.

The following retention rules apply:

ON AIR ID account and profile information: Deleted immediately when account deletion is confirmed.
Chat messages and uploaded content: Automatically deleted after 30 days under the standard retention policy. When you delete your account, chat messages associated with your account and the content you have uploaded are also removed immediately as part of the account-deletion process.
Song requests: The station is responsible for managing song-request retention. There is no single, fixed retention period for song requests across all stations.
Technical and security logs: Retained only for as long as necessary for the relevant operational or security purposes.

Where specific information must be retained to comply with a legal obligation or to establish, exercise or defend legal claims, access to that information will be restricted and retention will be limited to what is necessary.

Deleting the app from your device does not automatically delete your server-side account, chat messages, uploaded content or song requests.

12. Permissions and device features

The app uses an internet connection to load programme information and play the live stream.

The app supports background audio playback. On iOS, background audio is enabled through the audio background mode. On Android, playback can continue in the background. A media session on the lock screen or in the notification area can show the title, artist and sometimes artwork of the current track or programme.

The app can also play audio while the iPhone's silent switch is on.

Depending on the features enabled by the station and the actions you choose, the app may access the following device features:

Microphone: To record a voice message when you choose to record one and the feature is enabled.
Camera: To take a photo that you choose to send in a chat or use as a profile photo, where the feature is enabled.
Photo library or media picker: To select an existing image or other supported file to upload, where uploads are enabled.

The app does not require access to your contacts or GPS location to provide these features.

You can decline the relevant permissions, although the corresponding features may then be unavailable. Permission prompts and available access controls may differ between iOS and Android.

13. Links to websites

The station may add a button that opens its own website in your device's browser. A menu item may also open a custom URL either inside the app in a web view or outside the app in your browser.

These websites belong to the station or another website operator. They have their own privacy practices, which may differ from this policy.

Review the privacy policy of the relevant website when using those services.

14. Your privacy rights and account deletion

Where the GDPR applies, you may have the right to request access to your personal data, correction of inaccurate information, deletion of data, restriction of processing, data portability and objection to certain processing.

Where processing is based on consent, you may withdraw your consent. You also have the right to lodge a complaint with a competent supervisory authority, including the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, where applicable.

For privacy requests concerning station-specific data, contact Omroep Boven Groningen using the contact details in Section 16.

Deleting your ON AIR ID account

You can delete your ON AIR ID account directly from the Profile section of the app.

To verify your request, you will receive a verification code by email. Once you enter the code and confirm the deletion, your account and profile information are deleted immediately.

Chat messages associated with your account and the content you have uploaded, including applicable photos, voice messages and other chat attachments, are also removed as part of the account-deletion process.

You do not need to wait for the standard 30-day chat retention period when you delete your account.

Uninstalling the app does not automatically delete your account or server-side data.

If you need help deleting your account or require assistance with ON AIR ID, you can contact [email protected].

For requests concerning song requests or other station-specific data not covered by the ON AIR ID account-deletion process, contact the station.

15. Changes to this policy

This policy describes how the app processes personal data as set out above.

If the app's features, data processing activities, responsible parties or retention practices change in a way that affects the information provided here, the policy should be updated accordingly.

The last-updated date at the top of this document indicates when the policy was most recently revised.

16. Contact

For questions about this privacy policy or to exercise your privacy rights concerning station-specific data, contact the radio station.

Station: Omroep Boven Groningen

Contact person: Dirk van Nieuwpoort

Contact email: [email protected]

For help with ON AIR ID, assistance with account deletion or other technical support, you can also email [email protected].

Privacy requests concerning station-specific data, including song requests, should be sent to the station because the station is responsible for that data.